Frequently Asked Questions

How long have you been designing web sites?
We created our first web site in 1995, before Netscape or Internet Explorer were even around.

How long have you been in the business of designing web sites?
We created our first commercial web site in 1996. Trailhead Web Design was formed at the end of 1996 and the Trailhead web site was created a couple months later.

Do you plan to be in the business three years from now?
Yes, we have grown our business slowly so that we can offer excellent customer support and maintain a healthy business position.

What software and tools are you familiar with?
We primarily use Macromedia Dreamweaver, Flash and Fireworks to create our sites but we have used Front Page and other web editors. For graphics we use Fireworks, Paint Shop Pro and PhotoShop.

What are your strengths?
Customizing the project to what the client wants, listening carefully, evaluating, making suggestions and then creating the web site in a professional and honest manner.

How do you plan to find out what I need and or want on my web site?
We like to meet all of clients face to face. We'll sit down, show you a few things we have done and then we'll listen to you. As the discussion goes along we will ask you some questions and answer your questions. Usually we spend at least two hours with a new client before we even sign a contract for a project.

How well and efficiently do you communicate with clients?
We respond to phone calls at the end of the day and emails throughout the day. We have an emergency number that is available at all times. Changes and work requests are usually completed in a 24 hour period.

What other kinds of web sites have you done?
We have done web sites for illustrators, photographers, organizations, health care, individuals, schools, travel agents, health and beauty companies and many others.

Can I see some of your other web sites?
Sure, go to the portfolio section of our web site and you will see some of our more recent sites.

Can I talk to some of your other clients?
Absolutely, but out of respect for their privacy we aren't going to post their names and numbers right here. Just ask us.

How much does it cost to create the complete web site?
As low as $599 and then up to $5000.

What are the additional costs after the initial web site creation?
Hosting, domain names and maintenance are the primary costs. Hosting is $120/ year, domain names are $40/ year each and maintenance runs $40/ hour or 3 hours for $75 (prepaid).

What kind of web site maintenance do you offer?
After the site is complete we offer 3 hours of additional maintenance included in the price. After that if you buy a 3 hour chunk of time in advance we only charge you $75. Our normal hourly rate is $40/hour.

What kind of educational opportunities do you offer?
We'll teach you some of the basics at your home or your office if you need them but we also offer a series of classes with the after-hours program and the Community Learning Centers program. These classes are taught every semester at a local junior high school.

Will you help me setup email and my computer to better work with the web?
Yes we can install and upgrade software on your computers for a nominal fee. You can also download the software free from our web site and install it yourself.

How do I make changes to my web site after it is complete?
Most of our clients choose to email their changes to their site and then we update the site within a few hours. Some of our clients update the site themselves.

Who owns my domain name?
We register it for you but you own it. If you ever chose to stop working with us you could take your domain name with you.

Who owns my web site and the work done on the web site?
You do. Our contract with you is pretty clear. You hire us to create custom work for you and you own it.

What if I decide, after the project is complete, to change web designers?
We hope you don't, but if you do we could give you your whole web site on a CD and your designer would be able to use all or some of the web site we created.

Do you have any kind of referral program?
Yes, if you are a current customer we will credit your account with a referral fee if you send someone to us. More information about the amount and how it works can be found on our web site.

Will you submit my web site to search engines and Internet directories?
Yes, after we finish your site we automatically submit to the major search engines - after that we can resubmit the site again every few weeks to keep your rankings high. It only takes a little while and we just take the time out of the included maintenance.